Our Policies

Privacy

As a student at Mala Yoga, you will be asked to provide contact information. We appreciate you providing your information, as this assists us in getting to know you better.

On attendance, you will be requested to complete a Registration Form. The purpose of our registration form is to enable you to communicate with us, particularly relevant and important physical history in relation to attending classes as our student. Your contact person is someone you would like us to notify in the event you require medical assistance.

As a student at Mala Yoga, we may need to communicate with you from time to time about changes to classes or courses, in some cases, we may wish to extend to you a special offer. The information provided to us assists us in understanding how we may be able to tailor or improve our services to better suit you. We value your privacy and respect the sensitivity of information provided to us, and ensure your details are kept secure. Your details will be added to our mailing list, however there is an option to unsubscribe at any time.

Your details will not be disclosed to third parties, including our teachers. If you are contacted by a third party claiming to act on our behalf, or you suspect a third party have accessed your details, please contact us immediately so we are able to resolve any issues.

Terms and Conditions

Students must notify Mala Yoga and it’s teachers of any injuries or illness, or any reason they are not capable of participating in a yoga class prior to the start of all classes, and that such exercise would not be detrimental to their health, safety, comfort or physical condition.

Mala Yoga and it’s teachers are not medically trained and are therefore not qualified to assess whether students are in good physical condition and/or that students can engage in active or passive exercise without detriment to their health, safety, comfort or physical condition.

Students are advised they must take expert advice prior to commencing any exercise program if they are in any doubt about their ability to engage in active or passive yoga practice.

Following any injury or illness, a medical professional must clear students prior to returning to class. Any injury sustained during a class must be reported to Mala Yoga and it’s teachers at the time of the event and the student agrees to complete an incident report form.

Students shall not attend the studio whilst suffering from any infections or contagious illness, disease or other ailment or whilst suffering from any physical ailment such as open cuts or sores or minor infections where there is a risk, however small, to teachers and other students.

Students waive Mala Yoga and it’s teachers from any liability and release and discharge Mala Yoga and it’s teachers from any liability for any injuries, loses, damages, costs, charges, expenses or liabilities incurred arising out of involvement in activities of Mala Yoga and it’s teachers whatsoever or howsoever occurring whether arising from the negligence of Mala Yoga, its employees, agents and instructors or otherwise.

Purchase Policy

Unfortunately we do not offer refunds or transfer of payment to other courses or students. Once you are booked into a course or have purchased a pass, a place has been reserved for you. Passes or course payments will not be extended beyond their expiry date. Pass extensions are not given if your circumstance changes, such as missed classes, illness or injury, holidays, or work commitments. Please ensure you check the allocated amount of time you have to redeem visits on your pass prior to purchasing.

Students are expected to finalise payment prior to commencement of all classes. Casual payment must be made if a block or pass has not been purchased. If you have not secured a block or pass prior to commencement of a class or course, you must pay casual rates for each class, retro payments are not accepted on block or course fees.

In the event a payment is made and a class is full, students have the option of transferring payment to another course of same value. If a suitable course is not available, a refund may be issued.

Make up classes may be available within the duration of the pass, subject to availability. This must be arranged prior to the visit by emailing Mala Yoga. Existing students enrolled in a course or class take priority, therefore the make up classes are not guaranteed.

In the event the student requests a stop on a bulk buy pass (bulk buy three or more only), the request must be made in writing two weeks prior to the commencement of a new course the student will be registered in full for that course, for passes, notification must occur before the next block/month begins. Only one stop on a bulk buy pass is allowed per bulk buy and incurs a $30 administration fee.

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